A Guide to Computer User Support for Help Desk and Support Specialists, 5th Edition
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Type
Book
Authors
ISBN 10
113318782X
ISBN 13
9781133187820
Category
A.S. Information Systems Management
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Publication Year
2012
Publisher
Pages
688
Description
Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 5E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills. - from Amzon
Number of Copies
2
Library | Accession‎ No | Call No | Copy No | Edition | Location | Availability |
---|---|---|---|---|---|---|
South Campus | 199 | WJH bgu 2013/A & B | 1 | Yes | ||
South Campus | 200 | WJH bgu 2013/A & B | 2 | Yes |